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Your first visit

What happens, what to bring, and the questions people ask before they come. Nothing happens that you have not agreed to.

Book a first visit
A stack of clean folded towels on a low bench, in daylight

What it is like

We start by talking: what hurts or worries you, since when, and what you have already tried. Take your time; there is no wrong place to begin.

If it helps, we then look at how you move — gently, and only as far as is comfortable. Sometimes a first treatment follows the same day. Sometimes the first visit is simply about understanding what is going on.

You leave with a plan in plain words: what we think is happening, what you can do at home, and whether it makes sense to come back.

From the street to the room

  • A street door with a bell beside it and a plant on the step

    The door

    Ring at the street door. Someone will let you in.

  • The reception desk with the day's appointment book open on it

    The desk

    Give your name at the reception desk, and anything you have brought with you.

  • A waiting chair with a folded blanket over its arm, a small side table beside it

    The waiting room

    Take a seat. Whoever is treating you comes to fetch you.

Questions before you come

Do I need a referral?

No. You can book a first visit directly. If your insurer only pays back with a doctor's referral, bring it along.

What do I bring?

Any letters, scans or test results about the problem, a list of the medicines you take, and loose, comfortable clothes.

Is it covered by insurance?

It depends on your insurer and your cover. Check with them before you come; we give you a receipt for every visit to send in.

How do I cancel?

Let us know as early as you can, by replying to the message that confirmed your visit, so the time can go to someone else.